FAQ

The password setup for Yale Digital Lock varies with models. In general, there is a setup or reset key on the side of the interior part. For further information, please refer to the respective user manuals.

In general, a password is consisted of 6-12 numerical digits. In some models, the password length is 4 -10 digits.

The procedures of card registration vary with models.

If you lose a smart card or touch key, simply invalidate the lost card/ key by re-registering all the remaining keys. The lost key will automatically be disabled and cannot be used again.

A Yale electronic lock can be registered with 20-40 smart cards.

Please register all cards at one time. If the cards were registered at different times, system will only recognize the last card and disable the previous ones.

Up to 20 fingerprints can be registered on the same lock.

You can either use the mechanical override key (if applicable to your model) to open the door or plug-in a 9V battery to the emergency power supply plate which locates outside the door to provide instant power to the electronic lock.

If you hear a low battery warning melody rings or the indicator light blinks in red, it means the smart lock is running low in power. Please replace all batteries when you hear/ see the alert.

Open the cover of the battery compartment, take out the old batteries, and replace with new 1.5V Alkaline AA batteries. Please replace all batteries at the same time.

Simply open the battery cover of the lock and you will see a sound adjustment button. The location of the button may vary from model.

There are two types of alarm in Yale smart lock:

  1. Alarm on damage of the lock:
    When the front body of the lock is damaged due to forced separation or drilling, the alarm will go off.
  2. Alarm on break-in:
    When someone tries to break-in by force while the door is locked, the alarm will go off.

Turn off the alarm by one of the three options:

– Enter your registered PIN code
– Contact your registered smart card or i-Button key
– Scan your registered fingerprint

Please check your lock mode setting.
By default, all smart locks are set to automatic locking mode which detects the door closing and automatically locks the door in a few seconds. However, if it is switch to manual locking, the door will not lock up automatically after closing.

To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.

When the lock is at manual locking mode, the door will not lock up automatically after closing.

To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.

Yale digital locks are designed with a Safe Handle to protect user from break-in attempts.

There is a safety button embedded on the handle and user must press the button together with the handle to open the door. The safety button prevents break-in attempt by drilling holes on the door, inserting string loops from outside and pulling the handle to open the lock.

Yale smart locks are equipped with a scramble code feature to prevent the leakage of password. In practice, user can add some random codes in front or after a registered password when you are concerned about your password being exposed in some situations.

If a wrong PIN code / fingerprint / smart card is entered for 5 consecutive times, the smart lock will shut down for 3 minutes and cannot be operated. This is a function to prevent vandalism. All Yale electronic locks are equipped with this feature.

Currently, the following Yale digital locks support fingerprint entry:
YDM4109、YDR4110、YDM4115、YMG40、YMF40指紋鎖。

Currently, the following Yale electronic locks support smart card or contact key entries:
YDR323、YDM2106、YDR2106、YDM2107、YDR2108、YDM3106、YDM3107、YDR3108、YDM3109、YDM3115、YDR353、YMG30智能卡鎖。

Most Yale smart locks are equipped with this function but the setup method may vary from model.

Yale electronic locks carried two product lines, the main locks and the auxiliary locks. Not all auxiliary locks are equipped with a handle. These are the locks without handle:YDR323, YDR353, YDR2106, YDR2108, YDR3108, and YDR4110.

Most people register with their index fingers but there is no substantive restriction. We suggest user register fingerprints on both left and right hands.

Some Yale smart locks can be paired up with a remote controller.

The registration procedures may vary from models.

The deactivation steps may vary from models.

You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the digital safe.

For some models, the battery case locates outside the safe box and you can replace the batteries directly.

Some digital safes can be opened with a master code while some have a mechanical key for emergency backup.

The PIN setup varies with models. Download the Instruction Guide for Yale Digital Safe.

You can get a replacement key in most cases, please contact your dealer for assistance.

Please contact your dealer for assistance.

You can get a Digital User Guide from our Download Centre.

No, system will keep your PIN code / fingerprint records.

A fireproof safe is specifically built to withstand intense heat. All Yale fire safes have been thoroughly tested in the factories and by third-party inspection agencies to withstand heat up to 927°C for at least one hour. In case of fire, our fire safes can protect your essential documents and valuable digital data such as CD ROMS or DVDs.

All Yale fire safes are secure and we categorize our safes by functions.Fire Safeis built to resist intense heat and protect your valuable possessions from fire.Security Safedelivers outstanding performance against physical attacks from burglary. The thickened walls, laser-cut doors and motorized lock make it a high performer.
If you are looking for a safe with outstanding performance in fire and theft protections, the Yale YFH/530/FG3is your choice.

Our fireproof safes include:
YFM/310/FG2、YFM/420/FG2、YFM/520/FG2、YFM/695/FG2及YDM/420/FG3

Our biometric fire safes include:
YFF/420/FG2、YFF/520/FG2

Yale locks have been specially designed for ease of installation so that the average do-it-yourselfer can approach lock installation with ease.

When installing a handleset or an entry lockset and a deadbolt on the same door take the time to align the locks so that the deadbolt locks freely when the door is shut normally.

All Yale products come with detailed installation instructions.

NOTE: Doors with pre-drilled holes contribute to ease-of-installation. If a door is not pre-drilled, it may be prudent to have a qualified vendor or installer drill and mortise the door for you.

In most instances,you can have all your locks keyed to operate on one key, so you do not need to carry a huge bunch of different keys! A locksmith, the installer, or the dealer from whom you purchase your lock will be able to advise you on this.

The handing of a door is always determined by facing the exterior of a door.

  • If the hinge is on the left side of the door, the door is left handed (LH).
  • If the hinge is on the right side of the door, the door is right handed (RH).

When ordering a handed product, specify LH or RH. Not all products are handed; only specify handing when required.

The length of guarantee depends on the Yale product you have. It can be found on the back of the product packaging.

It is a condition of this guarantee that your Yale product:

  • has been correctly installed and maintained in accordance with Yale’s installation and maintenance instructions provided to you at the time of purchase.
  • has not been modified in any way.

This guarantee does not apply to mechanical faults caused wilfully or negligently, or to the surface finish of your Yale product. Defects caused by products being otherwise operated, maintained, repaired or altered improperly or contrary to our instructions are not covered by the guarantee.

Yale’s only liability in respect of your Yale product failing to perform due to defective materials or designs is to provide a free replacement. Yale will not be held liable for any other losses incurred by you arising from your product failing whether such losses are direct or indirect or consequential.

For details, please seek advice from your local Yale sales office.

Do not use solvents or abrasive cleaners on any components as this will destroy the protective clearcoat finish and void the guarantee.

Please use a water dampened, soft cloth to remove fingerprints.

A mild soap solution applied with a soft cloth will remove oil or accumulated dirt build-up.

Note: Avoid products that state on the label that they remove tarnish and rust or that they contain acids or caustic agents.

Most locks requirea good quality screwdriver for installation.
A handleset will require a drill and drill bit in addition to the screwdriver.

Please refer to the Installation Guide supplied with the lockset to make sure you have all the necessary tools.

You should ask the locksmith to re-keys the locks.

Never simply try to cut additional keys as you do not know who holds the keys that can open your door.

Please keep your guarantee and proof of purchase (official receipt) safe. Proof of purchase must be submitted when making a claim under this guarantee (and guarantee period).

Please check guarantee details, terms and conditions with the Customer Services in your local Yale sales office.