Support (FAQ)

Digital Door Locks
Digital Door Locks
Digital Safes
Digital Safes
Mechanical Lock
Mechanical Lock

You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the digital safe.

For some models, the battery case locates outside the safe box and you can replace the batteries directly.

Some digital safes can be opened with a master code while some have a mechanical key for emergency backup.

The PIN setup varies with models. Download the Instruction Guide for Yale Digital Safe.

You can get a replacement key in most cases, please contact your dealer for assistance.

Please contact your dealer for assistance.

You can get aDigital User Guide from our Download Centre.

No, system will keep your PIN code/ fingerprint records.

A fireproof safe is specifically built to withstand intense heat. All Yale fire safes have been thoroughly tested in the factories and by third-party inspection agencies to withstand heat up to 927°C for at least one hour. In case of fire, our fire safes can protect your essential documents and valuable digital data such as CD ROMS or DVDs.

All Yale fire safes are secure and we categorize our safes by functions.Fire Safeis built to resist intense heat and protect your valuable possessions from fire.Security Safedelivers outstanding performance against physical attacks from burglary. The thickened walls, laser-cut doors and motorized lock make it a high performer.

If you are looking for a safe with outstanding performance in fire and theft protections, the Yale YFH/530/FG3is your choice.

Our fireproof safes include:
YFM/310/FG2, YFM/420/FG2, YFM/520/FG2, YFM/695/FG2 and YDM/420/FG3.

Our biometric fire safes include: YFF/420/FG2 and YFF/520/FG2.